At ParisMall , customer satisfaction is our priority. If you have a problem with your order, we will do our best to resolve it quickly.

🕒 Return deadline

You have 14 days after receiving your order to request a return or refund.

📦 Damaged or incorrect products

If you have received a damaged or incorrect item, please contact us at contact@parismall.fr and attach a photo of the affected product.

In this case, we will offer you either:

• a free return of the product
• or a full refund

❌ Returns not accepted

Returns are not accepted in the following cases:

• Change of mind without justification
• Product already used or damaged

Thank you for your understanding.